Customer reviews

Kevin Tracey

2-Sep-2017
Had a fantastic time staying here....location was fab...room excellent and spotlessly clean...staff extremely friendly... Will come back for sure

Hotel response

Thank you so much for taking the time to post your wonderful review. I am very happy that you enjoyed so many aspects of your stay with us here at The Residence Hotel and that you found our staff to be so friendly. I hope we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C

Sheila Robinson

30-Aug-2017
Very pleasant experience. All staff very friendly and helpful. I would definitely tell others about your great service!

Hotel response

Thank you for your lovely review. I am delighted that you enjoyed so many aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again I hope we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

29-Aug-2017
I was extremely pleased with my stay at the Residence Hotel. The location was great. I was slightly concerned about how noisy it would be due to other reviewers, but we did not notice the noise at all. The bagged breakfast was a nice surprise and thoughtful touch. I wish we could have stayed longer.

Hotel response

Thank you so much for taking the time to post your lovely review. I am delighted that you enjoyed your stay with us and in particular that you found our staff to be so friendly. We look forward to welcoming you back in the not too distant future. Kind regards Julia C

Hotel guest

28-Aug-2017
We loved this hotel. It was clean, chic and in a great location. Our only complaints were: the bed was a bit hard, it was loud at night with all the bars around us (but thanks for the fan to help with white noise) and our king bed room had another twin bed in the room making it a bit small. But we loved getting breakfast outside our room each morning, the color scheme and decor in the rooms and the friendly staff. I would recommend this to our friends for sure!!

Fiona Burns

5-Aug-2017
Great hotel with lovely, helpful staff. Good-sized rooms, very clean and comfortable. Loved the breakfast in a bag.

Hotel response

Thank you for posting your lovely review. I am delighted that you enjoyed your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

28-Jul-2017
Great location! Great bar with live music at night. Great service; staff very helpful. No AC which is common in Ireland, but if you are there is summer you need the windows open and if you are not used to city noises it could be a problem. But not for my family. I highly recommend the Residence Hotel Galway and will stay there on a return to Galway.

Hotel response

Thank you for taking the time to post your review. I am very pleased that you enjoyed your stay with us here at The Residence Hotel and that you will be returning to see us again. Kind regards Julia C

Hotel guest

22-Jul-2017
Very clean and comfortable hotel, in the heart of the city. All the staff were very helpful and pleasant!

Hotel response

Thank you so much for your lovely review, I am delighted that you found our accommodation to be so comfortable and our staff to be friendly and helpful. Should you return to Galway I hope we will have the pleasure of welcoming you back to us here at The Residence Hotel.

Alexis Eusebio

12-Jul-2017
Very nice & modern & clean City-Hotel. Can only say how much I loved to stay with you. We were very satisfied.

Hotel response

Thank you for your lovely review. I am delighted that you enjoyed your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Tara Petersen

11-Jul-2017
What a nice hotel! This boutique hotel is in a great location near bars, restaurants, and shops. It is clean, comfortable, and has great decor!

Hotel response

Thank you for taking the time to post your wonderful review and for rating us so highly. I am delighted that you had such an enjoyable and comfortable stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

11-Jul-2017
Receptionist and staff were very friendly, the room was very well finished, lovely decor, my only small bit of feedback would be that for a room that was to hold three people there was no shelve space in the bathroom, even for one person I would struggle with this especially of I was staying g more than one night, other than that tiny bit of feedback we really enjoyed our stay as it was right in the thick of things on quay street, great spot

Hotel response

Thank you for taking the time to post your lovely review. I am delighted that you enjoyed so many aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Julia C

Hotel guest

26-Jun-2017
As a solo traveler, I felt very welcome and comfortable at Residence Hotel. The location is superb. The flipside to a superb location is that it stays noisy at night from nearby pubs...late into night. So, be prepared to drown out noise or be part of it! This was a minor distraction and I would stay again. The staff was awesome and very accommodating. Rooms were top notch and well appointed. Great value in heart of city.

Hotel response

Dear Lucinda, Thank you for taking the time to write your lovely review. I'm delighted to hear that you enjoyed so many aspects of your stay with us at The Residence Hotel and we look forward to welcoming you back soon.

Hotel guest

21-Jun-2017
The hotel was recently refurbished, and although the decor is a bit edgy, the room is quite comfortable with nice amenities. The area is a bit noisy, but we chose the Spanish Arch district with intent and it was to be expected. The staff is friendly and accommodating and the location is great! I would stay there again.

Hotel response

Dear Linda, Thank you for taking the time to post your review. I'm very happy you enjoyed your stay with us and found our accommodation to be so comfortable, we look forward to welcoming you back to The Residence Hotel SOON

Annemarie Campbell

15-Jun-2017
Stayed for 3 night's and we got a room on 4th floor which was nice and quiet. A breakfast pack is left at ur door each morn it contains orange juice, a yogurt with granola, an Apple and a muffin. I thought this was a great idea and the hotel should advertise this more. The room was lovely and had an nespresso coffee machine there's also biscuits and bottles of water left in room each day so the extras are very good. We had a double room and only one chair in it an extra chair would be good and there was room for one. The safe in our room didn't work I rang reception and they tried to fix it but couldn't we arrived on a bank holiday and were told it would be fixed the next day but it wasn't repaired during our stay. I would recommend this hotel and would stay there again it is very central

Hotel response

Dear Guest, Thank you for taking the time to post your review. I am delighted that you enjoyed so many aspects of your stay with us here at The Residence Hotel. We look forward to welcoming you back in the not too distant future.

Peter Collins

5-Jun-2017
Can't rate this hotel highly enough! the staff were very friendly and for a visit to Galway you couldn't ask for a better location right in the heart of the action. The hotel has only recently opened after a major refurb and despite not having an operational kitchen yet, we still received breakfast packs outside our door each morning. I'll definitely be back soon!

Hotel response

Thank you for taking the time to post your lovely review, I'm delighted that you enjoyed your stay with us here at The Residence Hotel. We look forward to welcoming you back to see us in not too distant future.

Conor Farrell

2-May-2017
Excellent stay, comfy, fresh and modern rooms. Right in the heart of the city, walking distance of everything. The staff are very friendly and accommodating. Will definitely be back for another stay.

MARGARET Doolan

23-Apr-2017
A great location. The rooms were very comfortable, fresh and spotless. It was a lovely surprise to wake up to a bag of breakfast goodiesdelivered to the door. Lovely touches like the quality toiletries, lots of towels, coffee machine.

Hotel response

Thank you so much for taking the time to post your review. We are delighted that you enjoyed your stay with us here at The Residence Hotel and we look forward to welcoming you back in the near future.

Mairead Devlin

12-Apr-2017
I would highly recommend The Residence Hotel with its quirky decor and attention to detail. Front desk staff are friendly and professional and are available at all times. The Hotel is in a perfect central location but yet quiet. We love The Residence Hotel and look forward to our next visit.

Hotel response

, thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. We look forward to welcoming you back to The Residence Hotel.

Hotel guest

4-Apr-2017
I was extremely pleasantly surprised by the Residence Hotel... Many hotels don't look just like the website photography, but the Residence was an exception. The rooms are beautifully finished to the highest quality, decor is cool and facilities are excellent- comfy beds, spotless bathrooms, Nespresso at the touch of a button! Location of course, is key, and you can't get much better than right in the middle of all the fun Galway has to offer. And then there were the lovely staff: super friendly, hugely helpful and enthusiastic- completing a perfect stay! Well done to everyone involved! Looking forward to visiting again many times in the coming years.

Hotel response

Thank you so much for your lovely review. I'm delighted that you were happy with your stay and that you found our staff so helpful and accommodating. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future.


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