Frequently Asked Questions
WHAT ARE THE CHECK IN/CHECKOUT TIMES OF THE HOTEL?
Check in is available from 3pm onwards. Check out is 11am. Early Check ins & Late check outs can be arranged with our reservations and reception teams. The cost of an Early check in between 11am-3pm is €25.00. The cost of a Late check out of 2pm is €25.00. This is subject to availability. Please call +353 91 569600 for further information.
IS ID REQUIRED ON CHECK IN?
Yes. ID is required upon check in and must match the name on the reservation. Passport or drivers licence accepted. Reservations cannot be amended at check in unless ID is provided by the booker.
CAN I LEAVE MY LUGGAGE IN RECEPTION IF I ARRIVE BEFORE CHECK IN?
Yes, we can store your luggage if you arrive to the hotel before 3pm; there is no charge for this service.
WHERE IS THE RESIDENCE HOTEL LOCATED?
We are located in the heart of the Latin Quarter inside Galway City on Quay Street. GPS Coordinates: Lat 53.2734 Long-7.778320310000026
* We would just like to make you aware, our AWESOME location in the heart of the Latin Quarter means that sometimes there is going to be some noise at night, particularly at the weekend. We do our best to minimise this but respectfully, if you are looking for an early night, we might not be the perfect choice for you. If you would like more details please contact us on firstname.lastname@example.org
HOW DO I MAKE A RESERVATION?
To make a reservation, you can book directly on our website here, or you can callour reservations team.
I'M BOOKING FOR SOMEONE ELSE, HOW DO I PAY FOR THEIR STAY?
If a booking is made direct on our website and you wish to pay with a company card, please email our reservations team at email@example.com to confirm we can charge the company card provided. You can also call us.
HOW DO I BOOK USING A VOUCHER?
To book using a voucher please have your voucher number to hand and contactour reservations team. You can also email your enquiry to firstname.lastname@example.org. Your voucher will be required on check in as a method of payment.
DO YOU HAVE PARKING AROUND THE HOTEL?
We offer discounted parking at Hynes Yard on dock road or at Claddagh Car Park (beside Jurys Inn). €8 for 24 hours (Hynes Yard). €12 for 24 hours (Claddagh Car Park). Bring your parking ticket to reception for validation.
DO YOU HAVE WIFI?
Yes, wifi is free for all guests and available in all bedrooms and throughout the hotel.
DO I NEED A CREDIT CARD TO MAKE A RESERVATION?
Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival (group bookings only). If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.
WHAT IS THE RESIDENCE HOTELS CANCELLATION POLICY?
We require 48 hours notice to cancel a room free of charge. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay. This applies to bookings made directly on our hotel website, or bookings made over the phone. Our cancellation policy for raceweek is 7 days. For third party bookings, please consult the website
HOW DO I MAKE A RESERVATION FOR A LARGE GROUP? (HEN PARTY, STAG PARTY, SPORTS CLUB ETC.)
Terms and conditions for large groups may differ. To request a reservation for your group or for more information, please contactour reservations team or email email@example.com.
WHAT SECURITY DEPOSIT IS REQUIRED FOR GROUP BOOKINGS?
For groups of 3 or more rooms, a €50 per person security deposit will be required. This is collected 3 days before the groups arrival date, and must be collected in one amount. We require a pre authorisation of a credit card over the phone or payment in cash on arrival. This pre authorisation will be released on departure when all rooms have been checked. We do not accept payment per person for the deposit; it will need to be collected in advance by the group organiser.
DOES THE RESIDENCE HOTEL ACCEPT PETS?
We accept licensed service animals only.
IS THE HOTEL WHEELCHAIR ACCESSIBLE?
The hotel is fully wheelchair accessible. We have many accessible bedrooms available, with wet rooms. To book this room type please call reservations directly.
WHAT IF I LEFT AN ITEM BEHIND?
Please contact reception and we will check lost property for your item.
HOW CAN I MAKE A SPECIAL REQUEST REGARDING MY STAY?
For any requests prior to your stay with us, please email firstname.lastname@example.org. We are unable to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs or questions regarding your request, please call the hotel directly.
LOOKING FOR SOMETHING EXTRA?
To request wine, flowers, chocolates etc please contact our reservations team or email us email@example.com. We will require a credit card to charge for these items.
CAN I REQUEST A SMOKING ROOM?
We are a non-smoking hotel
WHAT TIME IS BRUNCH/LUNCH/DINNER SERVED?
Brunch: 10:30am - 3:00pm.
Lunch: 10:30am - 4:30pm
Dinner: 4:30pm - 8:00pm
Food is served all day in 1520 Bar. Home-cooked, quality food with a rustic feel to it. Proper, hearty daily specials with tantalising options for lunch, light bites or dinner, coupled with a wide array craft beers and cocktails. Savour some of the best pub food in Galway, using the best, seasonal ingredients, all in a relaxed atmosphere.
HOW MUCH IS BREAKFAST?
A late Breakfast is available in 1520 and is priced individually.
IS THERE ENTERTAINMENT OFFERED IN THE HOTEL?
We have live music 7 nights a week in 1520, with a Trad Session each evening at 6pm. And Live Music every weekend.
HOW DO I REQUEST A COPY OF MY BILL?
To get a copy of a bill, please email reservations at firstname.lastname@example.org