Customer reviews

Hotel guest

18-Feb-2020
The wifi was down most of the time and we had to go elsewhere to get some work done during a storm. We were looking forward to chilling by the fire. It seems the system may be bit antiquated and perhaps it's better to use a system where you enter a password once instead of logging in every time. Other than that, the Hotel was very comfortable and cozy and service exceptional.

Hotel response

Hi Margaret, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel.I was delighted to read that you were happy with almost all aspects of your stay with us. We were experiencing some particularly bad weather during your visit and this may have affected our Wifi, we have never had any complaints regarding our system before this. At any rate please accept our sincere apologies for the inconvenience that this may have caused to you during your stay. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C

Jenna Cornally

16-Feb-2020
Everything was prefect, bed was comfortable, location prefect, staff was so friendly and kind, it would be a hotel we definitely wil bé staying at again.

Hotel response

Dear Jenna, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia C

Hotel guest

9-Feb-2020
Loved our stay here!! Right up there as one of my favourite hotels so far. Rooms are stunning! Staff are so friendly and are a credit to the hotel! Would love to stay again

Hotel response

Hi Maria, Thank you so much for your lovely review. It is guests like yourselves that has kept me in this job for years and years. It was a pleasure to have ou stay with us and I hope that we will have the pleasure again in the not too distant future. Warmest regards Julia C

Hotel guest

27-Jan-2020
We had a fantastic stay here! All staff are more than friendly from the receptionists to the night porter. We arrived early and there was no problem in holding our bags, we were even checked in 2 hours before check in. The room was perfect - comfortable and modern. Loved the bathroom! The breakfast bags were a really nice touch also. Overall a great stay and will definitely be back again.

Hotel response

Dear Iana, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Warm regards Julia C

Hotel guest

23-Jan-2020
Lively hotel in the middle of the nightlife. Very comfortable and staff helpful. Our only complaint would be the shower and bath which had very poor water flow

Hotel response

Hi Christine, Thank you for your positive review. I'm delighted that you enjoyed so many aspects of your stay with us. With regard to the water pressure, please accept our sincere apologies and had you made us aware of this problem we would have rectified it immediately or moved you to another room. I hope that should you visit Galway you will give us the pleasure of looking after you for a second time. Kind regards Julia C

Hotel guest

20-Jan-2020
Very central to everything

Hotel response

Dear Mark, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. We are indeed very lucky with our location here in Galway city centre and all it has to offer. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warm regards Julia C

Hotel guest

20-Jan-2020
We loved our stay, the room was a bit smaller than it appeared online, but we managed. The only hiccup was the garbage was not emptied in our room when we arrived, but it was handled immediately. We loved the location, the restaurant and all the staff. If we are ever lucky enough to be in Galway again, we would stay there again.

Hotel response

Dear Yvette, Thank you for taking the time to post your review and for sharing your experience. I am delighted to see you had a great time. We are lucky in regards to our location as we are close to everything Galway has to offer. I will pass on your praise to our staff. Please accept my sincere apologies for the oversight with the bin,I have passed on your feedback to the relevant department It is only through guest feedback that we can maintain our high standards, To hear that you would return to visit us again is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warm regards Julia C

John O'Hare

1-Jan-2020
Personable front office staff, nice rooms and great location! No complaints!

Hotel response

Hi John, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Ashlee Foster

24-Dec-2019
Amazing location, quiet even though right on a main walking area with bars and pubs and restaurants all around. Beautiful at Christmas time.

Hotel response

Dear Ashlee, Dear guest. Thank you for taking the time to review your recent stay with us. I am delighted to see you had a great time. We are lucky in regards to our location as we are close to everything Galway has to offer. Thank you for choosing The Residence Hotel and I hope should you return to Galway that we will have the pleasure of looking after you again. Warm regards Julia C

Carmel Scanlan

18-Dec-2019
The only issue we had was the room is too small for 3 people. There really should only be a double bed or 2 singles. Everything else was just great.

Hotel response

Hi Carmel, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I'm delighted that you were happy with almost every aspect of your stay with us. Thank you for choosing The Residence Hotel and I hope that we will have the pleasure of looking after you again in the not too distant future. Warm regards Julia C

Hotel guest

2-Dec-2019
Great location****. Right on the main strip (literally looking down at it from our window). Beautiful hotel. New and funky. Bar attached is very fun, live music. Start very nice and accommodating. Highly recommend this hotel

Hotel response

Dear Lisa, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

30-Nov-2019
We had a great stay! The location is excellent and easy come in and out!

Hotel response

Hi Megan, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

14-Nov-2019
The entire stay was amazing! The Hotel location was so convenient. The guy on reception (from Dundalk) was so friendly and helpful! The rooms exceeded all expectations, incredibly modern, spacious and the bathroom was so fab! Overall I loved it and will be back! I have already recommended it to all my friends for staying in Galway!

Hotel response

Dear Laura, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warmest regards Julia C

Mary Hilton

26-Oct-2019
Difficult to find when driving as it is situated on a mall. Perhaps this could be pointed out in the website. Otherwise, a great location, friendly, welcoming staff, clean rooms.

Hotel response

Dear Mary, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warmest regards Julia C

Hotel guest

22-Oct-2019
Great hotel,staff very friendly and efficient,lovely clean room, bed very comfortable.... bigger bath towels would be more effective. Will definitely be back

Hotel response

Dear Will, Thank you so much for the wonderful review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warmest regards Julia C

Hotel guest

17-Oct-2019
The staff was amzingly helpful and friendly, accomodations surperb, location perfect. We appreciated the breakfast to go as we had early tours. Our stay could not have gone any better. Thank you for wonderful eperience as it was our first time in ireland.

Hotel response

Dear Alison, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Hotel guest

9-Oct-2019
Loved staying here - close to the action, yet a peaceful room for when you wanted a break.

Hotel response

Dear Joseph, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Hotel guest

3-Oct-2019
Wonderful boutique hotel in the heart of Latin Quarter. Beautiful rooms and we loved the 1520 Bar and Penny Cocktail bar below.

Hotel response

Dear Lori, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. I hope that we will have the pleasure of looking after you again in the not too distant future. Warm regards Julia C

Hotel guest

2-Oct-2019
Room was a little smaller expected, but comfortable. Staff were great. Would recommend.

Hotel response

Dear Jamie, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Warmest regards Julia C

Daniel Hutton

25-Sep-2019
Outstanding customer service, clean modern rooms, and a perfect location. I will use this hotel again next time I am in Galway.

Hotel response

Hi Daniel, Thank you for taking the time to review your stay with us here in The Residence Hotel! To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warmest regards Julia C


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