Customer reviews

Hotel guest

13-Nov-2018
We stayed in the Residence Hotel for one night in Nov. The hotel is newly renovated and is very warm, welcoming, clean and modern. We previously stayed in this hotel when it was the Spanish Arch, the improvement in the standard of the rooms is significant. The room had some really nice touches. The service was very good. The receptionists both at check and check out were very friendly and helpful. We had a drink in the bar early in the evening, the atmosphere was good with great music. The bar staff were very good. The location is excellent. The hotel does not have a car park but it uses a local car park, I recommend looking up the location of the car prior to arrival. The car park is an additional cost which is discounted (approx. 8euro for overnight stay/per night). Overall, we enjoyed our stay and would recommend the Residence Hotel to family and friends.

Hotel response

Dear Sabrina, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for choosing to stay with us. We look forward to welcoming you back to us. Kind regards Julia C

Hotel guest

11-Nov-2018
Great room, great service, great stay, looking forward to returning.

Hotel response

Dear Bridget, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kind regards Julia C

Karen Rosenfeld

7-Nov-2018
The absolute best hotel in Galway, Ireland.

Hotel response

Dear Karen, Thank you for taking the time to post your review however succinct! I'm delighted that you feel we are the best hotel in Galway. I hope that when you visit Galway again we will have the pleasure of looking after you for a second time. Kind regards Julia C

Hotel guest

28-Oct-2018
Room was clean, above the pub with little noise. Easy check in and nice people at the desk. Would have liked a map to the car park before arriving, did not realize the hotel was on a pedestrian only street.

Hotel response

Dear Gail. Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I was delighted to read that you were happy with at least some aspects of your stay with us and your found the front office staff to be friendly during your stay with us. I am sorry that you had some difficulty locating the car park that we use, directions to the car park are available on our website. Please accept our apologies for any inconvenience that this may have caused to you. Thank you for choosing The Residence Hotel and I hope that we will have the pleasure of looking after you again on your next visit to Galway. Kind regards Julia C

Shane Vieira

22-Oct-2018
Great hotel and location - only suggestion is to make it clear to your guests that they have to find their own parking and give better directions upfront on where to park - we had no idea and got flustered looking for the hotel. Would absolutely recommend this hotel to anyone!

Hotel response

Dear Shane, Thank you for taking the time to post your review and for your recommendation. I'm delighted that you loved the hotel and our very lively location. Regrettably none of the city centre hotels have car parks on site, this is due to us being in the Medieval section of Galway City. We have information on our website but I have passed your comments on to the relevant department.Please accept our sincere apologies for any inconvenience that this may have caused to you. Thank you for staying with us and I hope that I will have the pleasure of welcoming you back to The Residence Hotel in the not too distant future. Kind regards Julia C

Hotel guest

13-Oct-2018
Our stay was very good. Every day the same breakfast is a bit boring.

Hotel response

Dear Felix, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I was delighted to read that you enjoyed your stay with us. I'm sorry that you didn't enjoy the complimentary breakfast bag that we supply to all of our guests, I have passed your comments on to the relevant department. Thank you for staying with us and I hope that should you visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Jacqueline McCarthy

26-Aug-2018
My friend and I stayed 2 nights at the Residence Hotel in Galway. We were greeted with hospitality from the front desk attendant who gave us recommendations of where to eat and drink in center city, and things to do in the surrounding area. The night porter was also extremely helpful (and so fun to chat with!). Both the porter and the front desk attendant deserve special recognition simply for being such great hosts. There was no sit-down breakfast provided BUT we were given bagged breakfasts both mornings of our stay which was greatly appreciated. The location was perfect and very close to all the action. The rooms were clean and came with all amenities we could have possibly needed (hair dryer, clothing iron, coffee maker, etc.) Would absolutely recommend to others, and wouldn't hesitate to book again. Thank you Residence Hotel and Staff!! You made our stay awesome!!

Hotel response

Dear Jacqueline, Thank you so much for taking the time to post your lovely review. I am delighted to know that you enjoyed every aspect of your stay with us here at The Residence Hotel and especially that you found the team to be so helpful and accommodating during your time with us. Thank you for staying with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind reagrds Julia C

Hotel guest

22-Aug-2018
Beautifully renovated, slick and modern, great location in the center of it all. Staff friendly and accommodating. Stayed here with my family in August, would highly recommend.

Hotel response

Dear Chad, Thank you so much for taking the time to post your lovely review and for rating us so highly. I'm delighted that you were happy with all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C

Vincent Vandenbroeck

11-Aug-2018
Great front desk team. Ivan was so very helpful with suggestions, taxi, maps, arranging coffee and breakfast. First class team member. Also briefly met Julia. Very helpful and personable. Housekeeping does an excellent job. Great location.

Hotel response

Dear Vincent, Thank you for taking the time to post your lovely review and for rating The Residence Hotel so highly. I was delighted to read that you were so happy with all aspects of your stay with us and in particular that you found the front office team to be so friendly and helpful during your visit. Thank you for staying with us and I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C

Hotel guest

9-Aug-2018
The staff was unbelievably helpful and kind. The bar in the lobby 1520 was excellent as was the staff as well. It is on a very busy street so you feel the energy and excitement of true Galway.

Hotel response

Dear Melissa, Thank you for taking the time to post your lovely review, I was delighted to read that you enjoyed every aspect of your stay with us and in particular that you found the staff to be so friendly during your visit. Thank you for choosing The Residence Hotel and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind Regards Julia c

Hotel guest

1-Aug-2018
Very pleased with our stay, ideal location, spotlessly clean modern room, very helpful staff, will definitely be returning and have already recommended it to friends.

Hotel response

Dear Regina, Thank you so much for taking the time to post your lovely review. I am delighted that you were so happy with all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope it won't be too long before we will have the pleasure of looking after you again, thank you for the recommendations also. Kind regards Julia C

Hotel guest

12-Jul-2018
Really enjoyed stay here so impressed how clean / spotless the room and bathroom was location was brillant when window s closed didn't hear any street noise the Recption staff could not have been more helpful I would stay here again Thank you

Hotel response

Dear Hannah, Thank you so much for taking the time to post your lovely review and sharing your experience of The Residence Hotel. I was delighted to read that you were happy with all aspects of your stay with us and especially that you found the team to be friendly and accommodating. I am delighted to read that you may return and visit us again, I hope, in the not too distant future. Kind regards Julia C

Mark Kadlec

9-Jul-2018
Beautiful hotel!

Hotel response

Dear Mark, Thank you so much for taking the time to post your lovely if succinct review. I'm glad that you enjoyed your stay with us and I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C

Hotel guest

8-Jun-2018
Lovely boutique hotel. Incredibly friendly and helpful staff. Located in the Latin quarter which can be quite loud through the night but the rooms had really impressive sound proof windows so it wasn't an issue at all even on my 1st floor room.

Hotel response

Dear Soren, Thank you for posting your review. We appreciate that you took the time to share your experience. I was delighted to read your very positive comments on all aspects of your stay with us. Thank you for choosing to stay with us and I hope that we will have the pleasure of looking after you again on your next visit to Galway. Kindest regards, Julia C

Hotel guest

29-May-2018
Room was recently upgraded with modern bath fixtures and appointments and a nice king bed, but the location was the prime reason to stay here - on the "pedestrian mall" and easy walking distance to many dining choices, shops and traditional music venues

Hotel response

Dear Rick, Thank you for taking the time to post your lovely review. I am delighted to read that you were so happy with every aspect of your stay with us. Thank you for choosing to stay with us and I hope that you should you choose to visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Hotel guest

21-May-2018
The Residence Hotel Galway is in the heart of the action in Galway. All the great pubs and shops are right there in a pedestrian friendly area. The rooms are modern and very clean with a comfortable bed. The hotel also has a restaurant and very lively pub located on the ground level. The staff were very nice.

Hotel response

Dear Scott, Thank you so much for taking the time to post your review. I am delighted to hear that you enjoyed every aspect of your stay with us here at The Residence Hotel and that you found our accommodation to be so comfortable. I hope that should you visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Karen Beattie

15-May-2018
Figuring out how to get to parking was difficult even with Apple maps. Perhaps online directions from hotel sent w confirmation. The recesraff were pleasant and helpful.

Hotel response

Hi Karen, Thank you for taking the time to post your review and for your 5/5 rating. I am delighted that you were happy with all aspects of your stay with us. I hope that we will have the pleasure of looking after you for a second time should you return to Galaway. Kind regards Julia C

Jeff Barber

5-May-2018
The hotel was cool and the staff where friendly. The bed was cozy and the location is awesome!

Hotel response

Dear Jeff, Thank you for posting your review. We appreciate that you took the time to share your experience. I was delighted to read your very positive comments on all aspects of your stay with us and especially that you found the team to be welcoming and accommodating during your visit with us. Thank you for choosing to stay with us and I hope that we will have the pleasure of looking after you again on your next visit to Galway. Kindest regards, Julia C

Brendan Nugent

2-May-2018
Have stayed there a few times. Rooms are good and kept to a great standard. Staff are nice and very helpful. Location is very good aswell its a plus.

Alexus Wong

30-Mar-2018
Excellent stay, terrifically helpful staff. One staff member went out of her way to talk to me about local bar and travel preferences which made my trip all the better.

Hotel response

Thank you so much for taking the time to post your lovely review and for sharing your experience of The Residence Hotel. I was delighted to hear that you were so happy with every aspect of your stay and in particular that you found the reception team to be friendly and accommodating during your stay. I have passed your lovely compliments on to all of the team. We hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C


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