Customer reviews

Brendan Kealy

23-Dec-2018
Magnificent Hotel with a super reception by Julie. Rooms are spotlessly clean and beautifully decorated. Best central location ever and I will return!

Hotel response

Dear Brendan, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kind regards Julia C

John Uram

19-Dec-2018
Great property, updated and comfortable. Great staff, especially the front desk. Will definitely stay there again.

Hotel response

Dear John, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. I have passed your lovely comments on to the reception team. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

18-Dec-2018
Really welcoming, well positioned hotel in the centre of Galway's liveliest spots - a great fun place to stay, lovely rooms etc. but not if you're looking peace and tranquility!

Hotel response

Dear Brian, Thank you for taking the time to post your lovely review. I was delighted to read that you enjoyed almost all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope that we will have the pleasure of welcoming you back to us in the not too distant future. Kind regards Julia C

Hotel guest

16-Dec-2018
Fantastic value in an ideal city centre location. One drawback to the fixed position of the hairdryer is it doesn’t stretch to the mirror (not good for a woman or long haired man drying their hair!)

Hotel response

Hi David, Thank you for taking the time to post your lovely review, I'm delighted to read that you were so happy with every aspect of your stay with us here at The Residence Hotel.I'm sorry that you found the hairdryer inconveniently situated, we have a bank of hairdryers at reception and had you rang down we would gladly supplied one of these to you. Please accept our apologies. I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C

Hotel guest

3-Dec-2018
Our short stay was nice. The room was large and had a lovely view looking down on the Christmas lights. The breakfast included for booking directly was not worth it - a bag left outside the room with warm orange juice, muffin, granola bar, and boil-your-own water porridge. The bed was comfortable and the bathroom a very nice size. Free wifi.

Hotel response

Hi Amy, Thank you for taking the time to post your review. I'm happy that you enjoyed most aspects of your stay with us here at The Residence Hotel. I'm sorry that you didn't enjoy the complimentary breakfast bag that we supply, I have passed your feedback on to the relevant department. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C

Neil McCormick

28-Nov-2018
One of the best hotels we have ever stayed in and it is situated in the perferct location on Quay St. The staff were extremely friendly and incredibly helpful. They went out of their way to help us book a tour we had wanted to go on but didn't get a chance to book ahead of time. We will definitely be staying here again.

Hotel response

Dear Neil, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and I'm so happy to hear we will have the pleasure of welcoming you back to us again at some time in the future. Kind regards Julia C

Cathryn Kelly

23-Nov-2018
Great location clean room quiet even though we had a view of Quay street really enjoyed the breakfast bag

Hotel response

Dear Cathryn, Thank you for taking the time to post your review, I was delighted that you were so happy with every aspect of your stay with us and that you enjoyed the little extras that we provide to all of our guests. Thank you for choosing to stay with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C

Hotel guest

13-Nov-2018
We stayed in the Residence Hotel for one night in Nov. The hotel is newly renovated and is very warm, welcoming, clean and modern. We previously stayed in this hotel when it was the Spanish Arch, the improvement in the standard of the rooms is significant. The room had some really nice touches. The service was very good. The receptionists both at check and check out were very friendly and helpful. We had a drink in the bar early in the evening, the atmosphere was good with great music. The bar staff were very good. The location is excellent. The hotel does not have a car park but it uses a local car park, I recommend looking up the location of the car prior to arrival. The car park is an additional cost which is discounted (approx. 8euro for overnight stay/per night). Overall, we enjoyed our stay and would recommend the Residence Hotel to family and friends.

Hotel response

Dear Sabrina, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for choosing to stay with us. We look forward to welcoming you back to us. Kind regards Julia C

Hotel guest

11-Nov-2018
Great room, great service, great stay, looking forward to returning.

Hotel response

Dear Bridget, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kind regards Julia C

Karen Rosenfeld

7-Nov-2018
The absolute best hotel in Galway, Ireland.

Hotel response

Dear Karen, Thank you for taking the time to post your review however succinct! I'm delighted that you feel we are the best hotel in Galway. I hope that when you visit Galway again we will have the pleasure of looking after you for a second time. Kind regards Julia C

Hotel guest

28-Oct-2018
Room was clean, above the pub with little noise. Easy check in and nice people at the desk. Would have liked a map to the car park before arriving, did not realize the hotel was on a pedestrian only street.

Hotel response

Dear Gail. Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I was delighted to read that you were happy with at least some aspects of your stay with us and your found the front office staff to be friendly during your stay with us. I am sorry that you had some difficulty locating the car park that we use, directions to the car park are available on our website. Please accept our apologies for any inconvenience that this may have caused to you. Thank you for choosing The Residence Hotel and I hope that we will have the pleasure of looking after you again on your next visit to Galway. Kind regards Julia C

Shane Vieira

22-Oct-2018
Great hotel and location - only suggestion is to make it clear to your guests that they have to find their own parking and give better directions upfront on where to park - we had no idea and got flustered looking for the hotel. Would absolutely recommend this hotel to anyone!

Hotel response

Dear Shane, Thank you for taking the time to post your review and for your recommendation. I'm delighted that you loved the hotel and our very lively location. Regrettably none of the city centre hotels have car parks on site, this is due to us being in the Medieval section of Galway City. We have information on our website but I have passed your comments on to the relevant department.Please accept our sincere apologies for any inconvenience that this may have caused to you. Thank you for staying with us and I hope that I will have the pleasure of welcoming you back to The Residence Hotel in the not too distant future. Kind regards Julia C

Hotel guest

13-Oct-2018
Our stay was very good. Every day the same breakfast is a bit boring.

Hotel response

Dear Felix, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I was delighted to read that you enjoyed your stay with us. I'm sorry that you didn't enjoy the complimentary breakfast bag that we supply to all of our guests, I have passed your comments on to the relevant department. Thank you for staying with us and I hope that should you visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Jacqueline McCarthy

26-Aug-2018
My friend and I stayed 2 nights at the Residence Hotel in Galway. We were greeted with hospitality from the front desk attendant who gave us recommendations of where to eat and drink in center city, and things to do in the surrounding area. The night porter was also extremely helpful (and so fun to chat with!). Both the porter and the front desk attendant deserve special recognition simply for being such great hosts. There was no sit-down breakfast provided BUT we were given bagged breakfasts both mornings of our stay which was greatly appreciated. The location was perfect and very close to all the action. The rooms were clean and came with all amenities we could have possibly needed (hair dryer, clothing iron, coffee maker, etc.) Would absolutely recommend to others, and wouldn't hesitate to book again. Thank you Residence Hotel and Staff!! You made our stay awesome!!

Hotel response

Dear Jacqueline, Thank you so much for taking the time to post your lovely review. I am delighted to know that you enjoyed every aspect of your stay with us here at The Residence Hotel and especially that you found the team to be so helpful and accommodating during your time with us. Thank you for staying with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind reagrds Julia C

Hotel guest

22-Aug-2018
Beautifully renovated, slick and modern, great location in the center of it all. Staff friendly and accommodating. Stayed here with my family in August, would highly recommend.

Hotel response

Dear Chad, Thank you so much for taking the time to post your lovely review and for rating us so highly. I'm delighted that you were happy with all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C

Vincent Vandenbroeck

11-Aug-2018
Great front desk team. Ivan was so very helpful with suggestions, taxi, maps, arranging coffee and breakfast. First class team member. Also briefly met Julia. Very helpful and personable. Housekeeping does an excellent job. Great location.

Hotel response

Dear Vincent, Thank you for taking the time to post your lovely review and for rating The Residence Hotel so highly. I was delighted to read that you were so happy with all aspects of your stay with us and in particular that you found the front office team to be so friendly and helpful during your visit. Thank you for staying with us and I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C

Hotel guest

9-Aug-2018
The staff was unbelievably helpful and kind. The bar in the lobby 1520 was excellent as was the staff as well. It is on a very busy street so you feel the energy and excitement of true Galway.

Hotel response

Dear Melissa, Thank you for taking the time to post your lovely review, I was delighted to read that you enjoyed every aspect of your stay with us and in particular that you found the staff to be so friendly during your visit. Thank you for choosing The Residence Hotel and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind Regards Julia c

Hotel guest

1-Aug-2018
Very pleased with our stay, ideal location, spotlessly clean modern room, very helpful staff, will definitely be returning and have already recommended it to friends.

Hotel response

Dear Regina, Thank you so much for taking the time to post your lovely review. I am delighted that you were so happy with all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope it won't be too long before we will have the pleasure of looking after you again, thank you for the recommendations also. Kind regards Julia C

Hotel guest

12-Jul-2018
Really enjoyed stay here so impressed how clean / spotless the room and bathroom was location was brillant when window s closed didn't hear any street noise the Recption staff could not have been more helpful I would stay here again Thank you

Hotel response

Dear Hannah, Thank you so much for taking the time to post your lovely review and sharing your experience of The Residence Hotel. I was delighted to read that you were happy with all aspects of your stay with us and especially that you found the team to be friendly and accommodating. I am delighted to read that you may return and visit us again, I hope, in the not too distant future. Kind regards Julia C

Mark Kadlec

9-Jul-2018
Beautiful hotel!

Hotel response

Dear Mark, Thank you so much for taking the time to post your lovely if succinct review. I'm glad that you enjoyed your stay with us and I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C


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