What our guests say
"Very good"
Hotel guest
27-Jul-2021
27-Jul-2021
"Very good"
"Excellent"
With a very busy hotel, running under new guidelines due to covid, everything was excellent and the rooms were top drawer. Location couldn’t be better.
Hotel response
Dear Donal, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C
Hotel guest
26-Jul-2021
26-Jul-2021
"Excellent"
"Excellent"
Lovely room. Pleasent staff. We all enjoyed our dtay
Hotel response
Dear Maureen, Thank you so much for your lovely review. I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C
Hotel guest
16-Dec-2020
16-Dec-2020
"Excellent"
"Excellent"
Was a great stay! Really laid back but still stylish, modern and clean. Couldn’t get better location wise. If I were to return to Galway it would be to stay in The Residence again!
Hotel response
Dear Ciar, Thank you for taking the time to review your recent stay with us. I am delighted to see you had a great time. We are lucky in regards to our location as we are close to everything Galway has to offer. I will pass on your praise to our staff. We hope you return again soon. Warm regards, Julia C
Hotel guest
20-Sep-2020
20-Sep-2020
"Excellent"
"Excellent"
Thoroughly enjoyed our stay. The rooms are so cool and we loved the location. All staff we met were very professional.. The current climate with covid 19 has changed everything but we felt very safe in the hotel/bar.
Hotel response
Dear Tara, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Tara Mundow
19-Sep-2020
19-Sep-2020
"Excellent"
"Excellent"
Loved the room and having an Alexa in the room was great addition to the room!
Hotel response
Dear Lorna, Thank you for your 5/5 rating. We're delighted that you enjoyed your stay with us here at The Residence Hotel and we look forward to welcoming you back to us should you visit Galway again. Kind regards Julia C
Hotel guest
18-Sep-2020
18-Sep-2020
"Excellent"
"Very good"
Hotel was lovely really liked the decor and location of the hotel. Staff were friendly and welcoming. First day breakfast bag was great with the porridge but we didn't like breakfast bars they were chipboard. An option of a scone or something would be nice instead of muffin every morning. Our tea and milk was not replenished when towel and bins were changed didnt know if i had request that...i would recommended this hotel and would stay there again.
Hotel response
Dear Deirdre, Thank you so much for your lovely review. I'm delighted to hear that you enjoyed almost every aspect of your stay with us and that you would stay with us again, this is one of the highest forms of praise we can receive from our guests and the whole team will be delighted to welcome you when you do. Warm regards Julia C
Deirdre Nicholson
7-Sep-2020
7-Sep-2020
"Very good"
"Excellent"
Stayed three nights at the Residence Hotel this week. The hotel was spotless and the staff very friendly.The staff went out of their way to accommodate for anything we asked for. The room a bit small but was lovely, the beds were so comfortable the bathroom was very modern. I was surprised that there were no shampoo or conditioner. I’ve recommended to my family and friends as the location is magical. The bar and restaurant 1501 serves great food and cocktails and the staff were so helpful and friendly. Looking forward to going back.
Hotel response
Dear Jacqueline, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Kind regards Julia C
jacqueline kelly
6-Sep-2020
6-Sep-2020
"Excellent"
"Excellent"
My stay in the residence hotel was the nicest spot I’ve been. Lovely staff, clean rooms and comfy beds, will hopefully be coming back in the near future.
Hotel response
Dear Sarah, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
5-Sep-2020
5-Sep-2020
"Excellent"
"Very good"
The room was cool and lots of character. Very clean in the room and bathroom. Very nice and welcoming staff.
Hotel response
Dear Kate, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C
Hotel guest
21-Aug-2020
21-Aug-2020
"Very good"
"Excellent"
Nice boutique hotel in the heart of Galway, parking in Spanish Arch car park only two minutes walk. Would recommend this hotel for couples only. Would stay again.
Hotel response
Dear Brian, Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kindest regards Julia C
Brian White
21-Aug-2020
21-Aug-2020
"Excellent"
"Excellent"
Had a lovely stay in this very centrally located hotel. Staff very professional friendly & helpful. Standard of cleanliness of room excellent. Well done to all in these difficult times for all.
Hotel response
Dear Ursula, Thank you so much for the 5/5 review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F
Hotel guest
3-Aug-2020
3-Aug-2020
"Excellent"
"Very good"
Chris and the other guy at reception were both lovely, they were very welcoming. The room was very nice and the Dyson fan was very welcome as it was quite hot. Unfortunately the shower was very poor, maybe I was just using it wrong but it was very weak and not hot. The breakfast bag in the morning was a great touch. This is my 2nd time staying here and I would stay a third
Hotel response
Dear Aisling, Thank you for your lovely review. I was delighted to read that you were happy with almost every aspect of your stay with us, I have passed on your comments regarding water pressure to the relevant department. Had you made us aware of this we would have been delighted to rectify the situation for you. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Kind regards Julia F
Hotel guest
30-Jul-2020
30-Jul-2020
"Very good"
"Excellent"
It was just so lovely to be able to stay in a Hotel again after Lockdown restrictions eased and the Residence felt very safe. Staff, as usual, were excellent, and worked hard to give us a great experience at the Residence.
Hotel response
Dear Isobel, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F
Hotel guest
26-Jul-2020
26-Jul-2020
"Excellent"
"Excellent"
Lovely staff, amazing location and gorgeous hotel. Would highly recommend to everyone
Hotel response
Dear Ava, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C
Hotel guest
24-Jul-2020
24-Jul-2020
"Excellent"
"Excellent"
Perfect place to stay to be right in the centre of Galway town. Hotel had everything you could need, room was spotless and well equipped, staff were very helpful.
Hotel response
Hi Nicola, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warmest regards Julia C
Hotel guest
16-Mar-2020
16-Mar-2020
"Excellent"
"Excellent"
Great spot, nice staff, very comfortable. Might not suit light sleepers but we liked going to sleep to the music :-) The breakfast bag is a nice touch.
Hotel response
Hi Martina, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warm regards Julia C
Hotel guest
8-Mar-2020
8-Mar-2020
"Excellent"
"Excellent"
A fabulous location right in the heart of the Spanish quarter. Our room was beautiful, warm and very clean. All staff were so friendly in the hotel and the 1520 bar next door. We loved the fact that breakfast was served 10.30 - 16.00!!!! Good food as well. We would throughly recommend The Residence Hotel and intend to come back again
Hotel response
Dear Bernie, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Warmest regards Julia C
Bernie Fannon
3-Mar-2020
3-Mar-2020
"Excellent"
"Excellent"
Funky rooms and friendly staff in a great location. And they have Netflix for the Jnrs.... we'll definitely be back. R & RJ
Hotel response
Dear Ronan, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
24-Feb-2020
24-Feb-2020
"Excellent"
"Very good"
The wifi was down most of the time and we had to go elsewhere to get some work done during a storm. We were looking forward to chilling by the fire. It seems the system may be bit antiquated and perhaps it's better to use a system where you enter a password once instead of logging in every time. Other than that, the Hotel was very comfortable and cozy and service exceptional.
Hotel response
Hi Margaret, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel.I was delighted to read that you were happy with almost all aspects of your stay with us. We were experiencing some particularly bad weather during your visit and this may have affected our Wifi, we have never had any complaints regarding our system before this. At any rate please accept our sincere apologies for the inconvenience that this may have caused to you during your stay. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C
Hotel guest
18-Feb-2020
18-Feb-2020
"Very good"
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