Customer reviews

Kalee Watson

12-Aug-2019
Perfect location. Hotel room was so chic. Staff was a great help and very kind. Would definitely recommend the hotel to others. Can't wait to return.

Hotel response

Dear Kalee, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular that you found the team to be friendly and accommodating during your visit. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Kind regards Julia C

Robin Lillejord

10-Jul-2019
Perfect stay in Galway

Hotel response

Dear Robin, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and that your experience of The Residence Hotel was Perfect. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Eoin Naughton

2-Jul-2019
Upon arrival to the time we left, we experienced exemplary customer service from the front desk. We were lucky in that we had a room on the fourth floor meaning we further away from the noise from the bars along Quay St. But it wasnt an issue as we were out at a party beforehand ourselves. Once 2am arrived it was all quiet. The room and bathroom facilities are really more than what we expected. Great to have a dyson fan in the room which kept us cool all night. Nespresso machine in the room is a nice touch and free bottles of Tipperary water were very welcome. All our friends whom I showed photos of the room were very jealous of our accomodation.

Hotel response

Dear Eoin, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Hotel guest

1-Jul-2019
Hotel was lovely and staff was friendly and very helpful. Rooms were clean and modern. A/C in the rooms would be a nice addition but we were appreciative of the fans in the room. We would definitely stay here again!

Hotel response

Dear Kara, Thank you so much for your lovely review. I was delighted to read that you were so happy with so aspects of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

16-Jun-2019
We had a very enjoyable 2 nights stay. The location is perfect and very close to tons of shops and restaurants. We stayed on the first floor and could not hear the music from the pub downstairs at all. The manager, Julia, was so pleasant and helpful giving us tips for our trip in Ireland and aiding us with any foolish thing we needed including coming up to our room, fixing our coffee machine, and proceeding to make us a nice cup of coffee! Would definitely recommend and would stay again!

Hotel response

Dear Lauren, Thank you so much for the lovely review. It was wonderful to meet you and I hope that should you visit Galway again I will have the pleasure of making you many more coffees. The pleasure really was all mine. Warmest regards Julia C

Loren Darroch

13-Jun-2019
Fabulous boutique hotel in the Latin quarter. Amazing location. Staff, service and rooms all excellent. When in Galway I highly recommend staying at the Residence Inn.

Hotel response

Dear Loren, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular that you found the staff and customer service to be excellent during your stay. To hear that you would recommend us is one of the highest forms of praise we can receive from our guests. Thank you for staying with us and should you return to Galway the whole team will be delighted to welcome you back. Warmest regards Julia C

Hotel guest

12-Jun-2019
Great location! Had a Fabulous time in the hotel’s bar 1820. Rooms are quite small though & can be quite nosy with music going till 2am ! However this is the place to be !

Hotel response

Dear Margaret, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. I'm also delighted to know that The Residence Hotel is the place to be! Kind regards Julia C

Catherine Dixon

11-Jun-2019
We had a lovely room on the third floor. Very stylish. Breakfast in a bag is a great idea. The Residence is very central to the nightlife of Galway and has it own club. Nespresso machine is nice touch. Close to car park which was convenient. Though we did get a bit lost so check you know where entrance is and where to park before you arrive. We were woken early in the morning by noise. Possible beer deliveries. Our friends on the first floor weren’t disturbed by anything.

Hotel response

Dear Catherine, Thank you so much for your lovely review. I was delighted to read that you were so happy with so many aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

9-Jun-2019
Nice hotel, we had triple room and it was VERY small for 3 people. But the accomondations, WIFI, bedding and bathroom were all good.

Hotel response

Dear Peter, Thank you for taking the time to post your review. I was delighted to read that you enjoyed so many aspects of your stay with us. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

5-Jun-2019
We loved our stay. Great location, fine amenities. Great restaurant pub below. Discounted parking near by.

Hotel response

Dear Korah, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in the evenings during your stay. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

2-Jun-2019
What a wonderful find this hotel was! Super clean, great location, and the manager and staff could not have been any nicer. I cannot say enough about this hotel. So glad to have spent three days here.

Hotel response

Dear Carole Ann, Thank you for taking the time to post your lovely review. Guests such as your self and you wonderful family are why I stay in this game! I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Warmest regards Julia C

Hotel guest

29-May-2019
Staff was very helpful with anything we needed. Great location and great expereince!

Hotel response

Dear Daniel, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Hotel guest

13-May-2019
We vey much enjoyed our stay- perfect location and ambiance. Located in the best location in the city to enjoy the old city and connected to a great pub. We WILL stay there when we return.

Hotel response

Dear Kenneth, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warm regards Julia C

kevin lambert

30-Apr-2019
Good location. Nice decor. Car parking difficult.

Hotel response

Dear Kevin, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I'm glad you were happy with so many aspects of your stay with us. We are located in the old medieval quarter of Galway city centre and regrettably we do not have our own parking on site, none of the city centre hotels do. We use a nearby parking lot and please accept our apologies that you had some difficulty with this. Kind regards Julia C

Hotel guest

25-Apr-2019
This was ny second stay at the residence and I would totally recommend it. The location is second to none and the staff are very helpful.

Hotel response

Dear Daragh, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

16-Apr-2019
Excellent welcome from staff, room A1 great deco theme and facilities, perfect location to enjoy the culture and atmosphere and to make the most of Galway.

Hotel response

Dear Andre, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

8-Apr-2019
The Residence Hotel Galway was an amazing place to stay. Located right in the heart of the city and just a few steps away from all Galway has to offer. The staff was knowledgeable, helpful, and friendly. The room was beautifully decorated with a cool vibe to match Galway. Thank you for being part of an incredible journey!

Hotel response

Dear Agnes, Thank you for taking the time to post your lovely review. I was delighted to hear that you enjoyed every aspect of your stay with us here at The Residence Hotel and in particular that you found the staff to be friendly and accommodating during your visit. Thank you for choosing to stay with us and I hope that should you visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Hotel guest

30-Mar-2019
Super clean and stylish, great value for money and couldn't be more central if it tried. We will definitely make a return!

Hotel response

Dear Deirdre, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Warmest regards Julia C

Todd Watkins

24-Mar-2019
Fabulous location and accomodations. Note that you need to walk to hotel, so if driving in the city, park in car park first in Latin Quarter before driving in circles hoping to pass the entrance. Room comfortable and insulated well from the noise of the street. Only recommendation is the hair dryer in our room was attached to a closet with no mirror. Another mirror or longer cord would be great to use that easier as my wife has a lot of hair. One of the nicest places we stayed during our trip through Ireland.

Hotel response

Dear Todd, Thank you for taking the time to post your review. I was delighted to read that you were happy with almost every aspect of your stay with us here at The Residence Hotel and that you felt it was 'one of the nicest places' that you stayed during your trip to Ireland. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Anthony Rawson

21-Mar-2019
Always a pleasure to stay at your hotel my wife and I have been doing so for many years on trips for both business and pleasure.

Hotel response

Dear Tony, The pleasure is always ours. We look forward to welcoming you back again real soon. Kind regards Julia C


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