Customer reviews

Mary Hilton

Difficult to find when driving as it is situated on a mall. Perhaps this could be pointed out in the website. Otherwise, a great location, friendly, welcoming staff, clean rooms.

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Hotel response

Dear Mary, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warmest regards Julia C

Hotel guest

Great hotel,staff very friendly and efficient,lovely clean room, bed very comfortable.... bigger bath towels would be more effective. Will definitely be back

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Hotel response

Dear Will, Thank you so much for the wonderful review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warmest regards Julia C

Hotel guest

The staff was amzingly helpful and friendly, accomodations surperb, location perfect. We appreciated the breakfast to go as we had early tours. Our stay could not have gone any better. Thank you for wonderful eperience as it was our first time in ireland.

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Hotel response

Dear Alison, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Hotel guest

Loved staying here - close to the action, yet a peaceful room for when you wanted a break.

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Hotel response

Dear Joseph, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Hotel guest

Wonderful boutique hotel in the heart of Latin Quarter. Beautiful rooms and we loved the 1520 Bar and Penny Cocktail bar below.

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Hotel response

Dear Lori, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. I hope that we will have the pleasure of looking after you again in the not too distant future. Warm regards Julia C

Hotel guest

Room was a little smaller expected, but comfortable. Staff were great. Would recommend.

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Hotel response

Dear Jamie, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Warmest regards Julia C

Daniel Hutton

Outstanding customer service, clean modern rooms, and a perfect location. I will use this hotel again next time I am in Galway.

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Hotel response

Hi Daniel, Thank you for taking the time to review your stay with us here in The Residence Hotel! To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warmest regards Julia C

Kalee Watson

Perfect location. Hotel room was so chic. Staff was a great help and very kind. Would definitely recommend the hotel to others. Can't wait to return.

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Hotel response

Dear Kalee, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular that you found the team to be friendly and accommodating during your visit. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Kind regards Julia C

Robin Lillejord

Perfect stay in Galway

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Hotel response

Dear Robin, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and that your experience of The Residence Hotel was Perfect. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Eoin Naughton

Upon arrival to the time we left, we experienced exemplary customer service from the front desk. We were lucky in that we had a room on the fourth floor meaning we further away from the noise from the bars along Quay St. But it wasnt an issue as we were out at a party beforehand ourselves. Once 2am arrived it was all quiet. The room and bathroom facilities are really more than what we expected. Great to have a dyson fan in the room which kept us cool all night. Nespresso machine in the room is a nice touch and free bottles of Tipperary water were very welcome. All our friends whom I showed photos of the room were very jealous of our accomodation.

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Hotel response

Dear Eoin, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Hotel guest

Hotel was lovely and staff was friendly and very helpful. Rooms were clean and modern. A/C in the rooms would be a nice addition but we were appreciative of the fans in the room. We would definitely stay here again!

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Hotel response

Dear Kara, Thank you so much for your lovely review. I was delighted to read that you were so happy with so aspects of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

We had a very enjoyable 2 nights stay. The location is perfect and very close to tons of shops and restaurants. We stayed on the first floor and could not hear the music from the pub downstairs at all. The manager, Julia, was so pleasant and helpful giving us tips for our trip in Ireland and aiding us with any foolish thing we needed including coming up to our room, fixing our coffee machine, and proceeding to make us a nice cup of coffee! Would definitely recommend and would stay again!

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Hotel response

Dear Lauren, Thank you so much for the lovely review. It was wonderful to meet you and I hope that should you visit Galway again I will have the pleasure of making you many more coffees. The pleasure really was all mine. Warmest regards Julia C

Loren Darroch

Fabulous boutique hotel in the Latin quarter. Amazing location. Staff, service and rooms all excellent. When in Galway I highly recommend staying at the Residence Inn.

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Hotel response

Dear Loren, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular that you found the staff and customer service to be excellent during your stay. To hear that you would recommend us is one of the highest forms of praise we can receive from our guests. Thank you for staying with us and should you return to Galway the whole team will be delighted to welcome you back. Warmest regards Julia C

Hotel guest

Great location! Had a Fabulous time in the hotel’s bar 1820. Rooms are quite small though & can be quite nosy with music going till 2am ! However this is the place to be !

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Hotel response

Dear Margaret, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. I'm also delighted to know that The Residence Hotel is the place to be! Kind regards Julia C

Catherine Dixon

We had a lovely room on the third floor. Very stylish. Breakfast in a bag is a great idea. The Residence is very central to the nightlife of Galway and has it own club. Nespresso machine is nice touch. Close to car park which was convenient. Though we did get a bit lost so check you know where entrance is and where to park before you arrive. We were woken early in the morning by noise. Possible beer deliveries. Our friends on the first floor weren’t disturbed by anything.

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Hotel response

Dear Catherine, Thank you so much for your lovely review. I was delighted to read that you were so happy with so many aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

Nice hotel, we had triple room and it was VERY small for 3 people. But the accomondations, WIFI, bedding and bathroom were all good.

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Hotel response

Dear Peter, Thank you for taking the time to post your review. I was delighted to read that you enjoyed so many aspects of your stay with us. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

We loved our stay. Great location, fine amenities. Great restaurant pub below. Discounted parking near by.

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Hotel response

Dear Korah, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in the evenings during your stay. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

What a wonderful find this hotel was! Super clean, great location, and the manager and staff could not have been any nicer. I cannot say enough about this hotel. So glad to have spent three days here.

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Hotel response

Dear Carole Ann, Thank you for taking the time to post your lovely review. Guests such as your self and you wonderful family are why I stay in this game! I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Warmest regards Julia C

Hotel guest

Staff was very helpful with anything we needed. Great location and great expereince!

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Hotel response

Dear Daniel, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Hotel guest

We vey much enjoyed our stay- perfect location and ambiance. Located in the best location in the city to enjoy the old city and connected to a great pub. We WILL stay there when we return.

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Hotel response

Dear Kenneth, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warm regards Julia C