Customer reviews
Hotel guest
Hotel response
Dear Maureen, Thank you so much for your lovely review. I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C
Hotel guest
Hotel response
Dear Ciar, Thank you for taking the time to review your recent stay with us. I am delighted to see you had a great time. We are lucky in regards to our location as we are close to everything Galway has to offer. I will pass on your praise to our staff. We hope you return again soon. Warm regards, Julia C
Tara Mundow
Hotel response
Dear Tara, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
Hotel response
Dear Lorna, Thank you for your 5/5 rating. We're delighted that you enjoyed your stay with us here at The Residence Hotel and we look forward to welcoming you back to us should you visit Galway again. Kind regards Julia C
Deirdre Nicholson
Hotel response
Dear Deirdre, Thank you so much for your lovely review. I'm delighted to hear that you enjoyed almost every aspect of your stay with us and that you would stay with us again, this is one of the highest forms of praise we can receive from our guests and the whole team will be delighted to welcome you when you do. Warm regards Julia C
jacqueline kelly
Hotel response
Dear Jacqueline, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Kind regards Julia C
Hotel guest
Hotel response
Dear Sarah, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
Hotel response
Dear Kate, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C
Brian White
Hotel response
Dear Brian, Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kindest regards Julia C
Hotel guest
Hotel response
Dear Ursula, Thank you so much for the 5/5 review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F
Hotel guest
Hotel response
Dear Aisling, Thank you for your lovely review. I was delighted to read that you were happy with almost every aspect of your stay with us, I have passed on your comments regarding water pressure to the relevant department. Had you made us aware of this we would have been delighted to rectify the situation for you. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Kind regards Julia F
Hotel guest
Hotel response
Dear Isobel, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F
Hotel guest
Hotel response
Dear Ava, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C
Hotel guest
Hotel response
Hi Nicola, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warmest regards Julia C
Hotel guest
Hotel response
Hi Martina, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warm regards Julia C
Bernie Fannon
Hotel response
Dear Bernie, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Warmest regards Julia C
Hotel guest
Hotel response
Dear Ronan, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
Hotel response
Hi Margaret, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel.I was delighted to read that you were happy with almost all aspects of your stay with us. We were experiencing some particularly bad weather during your visit and this may have affected our Wifi, we have never had any complaints regarding our system before this. At any rate please accept our sincere apologies for the inconvenience that this may have caused to you during your stay. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C
Jenna Cornally
Hotel response
Dear Jenna, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia C
Hotel guest
Hotel response
Hi Maria, Thank you so much for your lovely review. It is guests like yourselves that has kept me in this job for years and years. It was a pleasure to have ou stay with us and I hope that we will have the pleasure again in the not too distant future. Warmest regards Julia C