Customer reviews

Hotel guest

20-Sep-2020
Was a great stay! Really laid back but still stylish, modern and clean. Couldn’t get better location wise. If I were to return to Galway it would be to stay in The Residence again!

Hotel response

Dear Ciar, Thank you for taking the time to review your recent stay with us. I am delighted to see you had a great time. We are lucky in regards to our location as we are close to everything Galway has to offer. I will pass on your praise to our staff. We hope you return again soon. Warm regards, Julia C

Tara Mundow

19-Sep-2020
Thoroughly enjoyed our stay. The rooms are so cool and we loved the location. All staff we met were very professional.. The current climate with covid 19 has changed everything but we felt very safe in the hotel/bar.

Hotel response

Dear Tara, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

18-Sep-2020
Loved the room and having an Alexa in the room was great addition to the room!

Hotel response

Dear Lorna, Thank you for your 5/5 rating. We're delighted that you enjoyed your stay with us here at The Residence Hotel and we look forward to welcoming you back to us should you visit Galway again. Kind regards Julia C

Deirdre Nicholson

7-Sep-2020
Hotel was lovely really liked the decor and location of the hotel. Staff were friendly and welcoming. First day breakfast bag was great with the porridge but we didn't like breakfast bars they were chipboard. An option of a scone or something would be nice instead of muffin every morning. Our tea and milk was not replenished when towel and bins were changed didnt know if i had request that...i would recommended this hotel and would stay there again.

Hotel response

Dear Deirdre, Thank you so much for your lovely review. I'm delighted to hear that you enjoyed almost every aspect of your stay with us and that you would stay with us again, this is one of the highest forms of praise we can receive from our guests and the whole team will be delighted to welcome you when you do. Warm regards Julia C

jacqueline kelly

6-Sep-2020
Stayed three nights at the Residence Hotel this week. The hotel was spotless and the staff very friendly.The staff went out of their way to accommodate for anything we asked for. The room a bit small but was lovely, the beds were so comfortable the bathroom was very modern. I was surprised that there were no shampoo or conditioner. I’ve recommended to my family and friends as the location is magical. The bar and restaurant 1501 serves great food and cocktails and the staff were so helpful and friendly. Looking forward to going back.

Hotel response

Dear Jacqueline, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Kind regards Julia C

Hotel guest

5-Sep-2020
My stay in the residence hotel was the nicest spot I’ve been. Lovely staff, clean rooms and comfy beds, will hopefully be coming back in the near future.

Hotel response

Dear Sarah, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

21-Aug-2020
The room was cool and lots of character. Very clean in the room and bathroom. Very nice and welcoming staff.

Hotel response

Dear Kate, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Brian White

21-Aug-2020
Nice boutique hotel in the heart of Galway, parking in Spanish Arch car park only two minutes walk. Would recommend this hotel for couples only. Would stay again.

Hotel response

Dear Brian, Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kindest regards Julia C

Hotel guest

3-Aug-2020
Had a lovely stay in this very centrally located hotel. Staff very professional friendly & helpful. Standard of cleanliness of room excellent. Well done to all in these difficult times for all.

Hotel response

Dear Ursula, Thank you so much for the 5/5 review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F

Hotel guest

30-Jul-2020
Chris and the other guy at reception were both lovely, they were very welcoming. The room was very nice and the Dyson fan was very welcome as it was quite hot. Unfortunately the shower was very poor, maybe I was just using it wrong but it was very weak and not hot. The breakfast bag in the morning was a great touch. This is my 2nd time staying here and I would stay a third

Hotel response

Dear Aisling, Thank you for your lovely review. I was delighted to read that you were happy with almost every aspect of your stay with us, I have passed on your comments regarding water pressure to the relevant department. Had you made us aware of this we would have been delighted to rectify the situation for you. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Kind regards Julia F

Hotel guest

26-Jul-2020
It was just so lovely to be able to stay in a Hotel again after Lockdown restrictions eased and the Residence felt very safe. Staff, as usual, were excellent, and worked hard to give us a great experience at the Residence.

Hotel response

Dear Isobel, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia F

Hotel guest

24-Jul-2020
Lovely staff, amazing location and gorgeous hotel. Would highly recommend to everyone

Hotel response

Dear Ava, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Kind regards Julia C

Hotel guest

16-Mar-2020
Perfect place to stay to be right in the centre of Galway town. Hotel had everything you could need, room was spotless and well equipped, staff were very helpful.

Hotel response

Hi Nicola, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warmest regards Julia C

Hotel guest

8-Mar-2020
Great spot, nice staff, very comfortable. Might not suit light sleepers but we liked going to sleep to the music :-) The breakfast bag is a nice touch.

Hotel response

Hi Martina, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warm regards Julia C

Bernie Fannon

3-Mar-2020
A fabulous location right in the heart of the Spanish quarter. Our room was beautiful, warm and very clean. All staff were so friendly in the hotel and the 1520 bar next door. We loved the fact that breakfast was served 10.30 - 16.00!!!! Good food as well. We would throughly recommend The Residence Hotel and intend to come back again

Hotel response

Dear Bernie, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Warmest regards Julia C

Hotel guest

24-Feb-2020
Funky rooms and friendly staff in a great location. And they have Netflix for the Jnrs.... we'll definitely be back. R & RJ

Hotel response

Dear Ronan, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

18-Feb-2020
The wifi was down most of the time and we had to go elsewhere to get some work done during a storm. We were looking forward to chilling by the fire. It seems the system may be bit antiquated and perhaps it's better to use a system where you enter a password once instead of logging in every time. Other than that, the Hotel was very comfortable and cozy and service exceptional.

Hotel response

Hi Margaret, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel.I was delighted to read that you were happy with almost all aspects of your stay with us. We were experiencing some particularly bad weather during your visit and this may have affected our Wifi, we have never had any complaints regarding our system before this. At any rate please accept our sincere apologies for the inconvenience that this may have caused to you during your stay. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C

Jenna Cornally

16-Feb-2020
Everything was prefect, bed was comfortable, location prefect, staff was so friendly and kind, it would be a hotel we definitely wil bé staying at again.

Hotel response

Dear Jenna, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia C

Hotel guest

9-Feb-2020
Loved our stay here!! Right up there as one of my favourite hotels so far. Rooms are stunning! Staff are so friendly and are a credit to the hotel! Would love to stay again

Hotel response

Hi Maria, Thank you so much for your lovely review. It is guests like yourselves that has kept me in this job for years and years. It was a pleasure to have ou stay with us and I hope that we will have the pleasure again in the not too distant future. Warmest regards Julia C

Hotel guest

27-Jan-2020
We had a fantastic stay here! All staff are more than friendly from the receptionists to the night porter. We arrived early and there was no problem in holding our bags, we were even checked in 2 hours before check in. The room was perfect - comfortable and modern. Loved the bathroom! The breakfast bags were a really nice touch also. Overall a great stay and will definitely be back again.

Hotel response

Dear Iana, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Warm regards Julia C


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