Customer reviews

Hotel guest

13-May-2019
We vey much enjoyed our stay- perfect location and ambiance. Located in the best location in the city to enjoy the old city and connected to a great pub. We WILL stay there when we return.

Hotel response

Dear Kenneth, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel and in particular how the 1520 restaurant & bar stood out in providing you with somewhere to relax in style in the evenings during your stay. To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warm regards Julia C

kevin lambert

30-Apr-2019
Good location. Nice decor. Car parking difficult.

Hotel response

Dear Kevin, Thank you for taking the time to post your review and for sharing your experience of The Residence Hotel. I'm glad you were happy with so many aspects of your stay with us. We are located in the old medieval quarter of Galway city centre and regrettably we do not have our own parking on site, none of the city centre hotels do. We use a nearby parking lot and please accept our apologies that you had some difficulty with this. Kind regards Julia C

Hotel guest

25-Apr-2019
This was ny second stay at the residence and I would totally recommend it. The location is second to none and the staff are very helpful.

Hotel response

Dear Daragh, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

16-Apr-2019
Excellent welcome from staff, room A1 great deco theme and facilities, perfect location to enjoy the culture and atmosphere and to make the most of Galway.

Hotel response

Dear Andre, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

8-Apr-2019
The Residence Hotel Galway was an amazing place to stay. Located right in the heart of the city and just a few steps away from all Galway has to offer. The staff was knowledgeable, helpful, and friendly. The room was beautifully decorated with a cool vibe to match Galway. Thank you for being part of an incredible journey!

Hotel response

Dear Agnes, Thank you for taking the time to post your lovely review. I was delighted to hear that you enjoyed every aspect of your stay with us here at The Residence Hotel and in particular that you found the staff to be friendly and accommodating during your visit. Thank you for choosing to stay with us and I hope that should you visit Galway again that we will have the pleasure of your company for a second time. Kind regards Julia C

Hotel guest

30-Mar-2019
Super clean and stylish, great value for money and couldn't be more central if it tried. We will definitely make a return!

Hotel response

Dear Deirdre, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Warmest regards Julia C

Todd Watkins

24-Mar-2019
Fabulous location and accomodations. Note that you need to walk to hotel, so if driving in the city, park in car park first in Latin Quarter before driving in circles hoping to pass the entrance. Room comfortable and insulated well from the noise of the street. Only recommendation is the hair dryer in our room was attached to a closet with no mirror. Another mirror or longer cord would be great to use that easier as my wife has a lot of hair. One of the nicest places we stayed during our trip through Ireland.

Hotel response

Dear Todd, Thank you for taking the time to post your review. I was delighted to read that you were happy with almost every aspect of your stay with us here at The Residence Hotel and that you felt it was 'one of the nicest places' that you stayed during your trip to Ireland. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Anthony Rawson

21-Mar-2019
Always a pleasure to stay at your hotel my wife and I have been doing so for many years on trips for both business and pleasure.

Hotel response

Dear Tony, The pleasure is always ours. We look forward to welcoming you back again real soon. Kind regards Julia C

Hotel guest

20-Mar-2019
Excellent stay in a wonderful town. Julie was great and the hotel wonderful.

Hotel response

Dear Anne, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Patrick Kelly

18-Mar-2019
This was my first time staying at the Residence Hotel and it was an excellent experience. The room was immaculate and comfortable with all of the modern amenities one would expect. In addition, the staff was helpful and extremely friendly. I'll definitely be staying here again on my next trip to Galway.

Hotel response

Dear Patrick, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Kind regards Julia C

Ann St leger

7-Mar-2019
Loved every bit of my stay at the residence hotel, from the breakfast bags to the funny decor. Can't fault it at all. Super convenient and they think of everything even ear plugs because of its location. I wouldn't hesitate to recommend it, in fact I already have to anyone who'll listen.

Hotel response

Dear Ann, Thank you for taking the time to review your stay with us here in The Residence Hotel! I'm so happy to read how much you enjoyed your time in the hotel. To hear that you have recommended our hotel to other people is one of the highest forms of praise we can receive from our guests. Looking forward to looking after you again in the future. Kind regards, Julia C

Hotel guest

22-Jan-2019
Perfect location and wonderful staff. The Hotel is plenty of small and nice details.

Hotel response

Dear Maria, Thank you so much for taking the time to post your lovely review. I am delighted to know that you enjoyed all aspects of your stay with us and especially that you found the staff to be 'wonderful' during your stay. Tank you for staying with us and I hope that should you choose to visit Galway again we will have the pleasure of looking after you for a third time. Kind regards Julia C

Hotel guest

9-Jan-2019
Great value for money, spotlessly clean and decor bang on trend. Breakfast in a bag was an amazing little touch, will be back for sure!

Hotel response

Dear Christine, Thank you for taking the time to post your lovely review. was delighted to read that you were so happy with every aspect of your stay with us here at The Residence Hotel and especially that you enjoyed the little touches that we provide to all of our guests. Thank you for choosing to stay with us and we are thrilled to know you will definitely be back to visit us again. Kind regards Julia C

Brendan Kealy

23-Dec-2018
Magnificent Hotel with a super reception by Julie. Rooms are spotlessly clean and beautifully decorated. Best central location ever and I will return!

Hotel response

Dear Brendan, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Kind regards Julia C

John Uram

19-Dec-2018
Great property, updated and comfortable. Great staff, especially the front desk. Will definitely stay there again.

Hotel response

Dear John, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. I have passed your lovely comments on to the reception team. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C

Hotel guest

18-Dec-2018
Really welcoming, well positioned hotel in the centre of Galway's liveliest spots - a great fun place to stay, lovely rooms etc. but not if you're looking peace and tranquility!

Hotel response

Dear Brian, Thank you for taking the time to post your lovely review. I was delighted to read that you enjoyed almost all aspects of your stay with us here at The Residence Hotel. Thank you for staying with us and I hope that we will have the pleasure of welcoming you back to us in the not too distant future. Kind regards Julia C

Hotel guest

16-Dec-2018
Fantastic value in an ideal city centre location. One drawback to the fixed position of the hairdryer is it doesn’t stretch to the mirror (not good for a woman or long haired man drying their hair!)

Hotel response

Hi David, Thank you for taking the time to post your lovely review, I'm delighted to read that you were so happy with every aspect of your stay with us here at The Residence Hotel.I'm sorry that you found the hairdryer inconveniently situated, we have a bank of hairdryers at reception and had you rang down we would gladly supplied one of these to you. Please accept our apologies. I hope that we will have the pleasure of your company again in the not too distant future. Kind regards Julia C

Hotel guest

3-Dec-2018
Our short stay was nice. The room was large and had a lovely view looking down on the Christmas lights. The breakfast included for booking directly was not worth it - a bag left outside the room with warm orange juice, muffin, granola bar, and boil-your-own water porridge. The bed was comfortable and the bathroom a very nice size. Free wifi.

Hotel response

Hi Amy, Thank you for taking the time to post your review. I'm happy that you enjoyed most aspects of your stay with us here at The Residence Hotel. I'm sorry that you didn't enjoy the complimentary breakfast bag that we supply, I have passed your feedback on to the relevant department. I hope that should you visit Galway again that we will have the pleasure of looking after you for a second time. Kind regards Julia C

Neil McCormick

28-Nov-2018
One of the best hotels we have ever stayed in and it is situated in the perferct location on Quay St. The staff were extremely friendly and incredibly helpful. They went out of their way to help us book a tour we had wanted to go on but didn't get a chance to book ahead of time. We will definitely be staying here again.

Hotel response

Dear Neil, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and I'm so happy to hear we will have the pleasure of welcoming you back to us again at some time in the future. Kind regards Julia C

Cathryn Kelly

23-Nov-2018
Great location clean room quiet even though we had a view of Quay street really enjoyed the breakfast bag

Hotel response

Dear Cathryn, Thank you for taking the time to post your review, I was delighted that you were so happy with every aspect of your stay with us and that you enjoyed the little extras that we provide to all of our guests. Thank you for choosing to stay with us and I hope that we will have the pleasure of looking after you again in the not too distant future. Kind regards Julia C


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