What our guests say
"Very good"
Hotel guest
26-May-2022
26-May-2022
"Very good"
"Excellent"
Great hotel right in the middle of everything. Clean and comfortable. Staff was very helpful.
Hotel response
Dear Jason, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
17-May-2022
17-May-2022
"Excellent"
"Excellent"
We had a great stay, the room was very comfortable and clean. It’s a terrific location, there is a bit of noise from the bar but ear plugs offered up by the friendly front desk staff took care of that. We would certainly stay there again!
Hotel response
Dear Barbara, Thank you so much for the great review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Warm regards Julia F
Barbara Harmon
10-Apr-2022
10-Apr-2022
"Excellent"
"Very good"
Had a lovely stay! Ladies at reception were great. Feedback - some fitted sheets would be good, sheet kept coming off, but nice to see lovely new mattress underneath. Room was roasting, but the dyson aircooler was a lovely touch! Stayed in room 305, the horse is weird. Love the sustainable toiletries fixed to the wall! Great stay, would return, but not to the horse!
Hotel response
Hi Clodagh, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future BUT not in the horse rooms. Warmest regards Julia C
Clodagh O'Sullivan
1-Mar-2022
1-Mar-2022
"Very good"
"Excellent"
Fab room everything we needed and more. Location was perfect everything on your doorstep. Lovely girl on reception. We will be back
Hotel response
Dear Sinead, Thank you for your lovely review, I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Warm regards Julia C
Sinead MC Mullan
22-Feb-2022
22-Feb-2022
"Excellent"
"Very good"
A hidden gem & a wonderful hotel, extremely handy to Quay Street in Galway. Am familiar with Galway but hadn't heard of this hotel before. Boutique style, modern and tea & coffee facilities in each room. Very clean throughout and the staff were very welcoming and friendly. We only stayed one night and did not have breakfast. We dined across the street in Martines which was busy and the food was delicious. Would definitely return for another stay and would highly recommend this hotel.
Hotel response
Dear Carol, Thank you so much for your gorgeous review. I'm delighted to read that you enjoyed so many aspects of your stay with us, To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warmest regards Julia C
Hotel guest
16-Feb-2022
16-Feb-2022
"Very good"
"Excellent"
If you need quiet in the evening and early morning don't stay on 1st floor rooms, the noise from the pub is not nice. Everything else is perfect, mattresses are TOP, rooms are extremely clean and comfortable, having a good coffee machine in the room is priceless, staff is great and super kind. Absolutely recommend!
Hotel response
Dear Carol, Thank you so much for your gorgeous review. I'm delighted to read that you enjoyed so many aspects of your stay with us, To hear that you will be returning very soon is one of the highest forms of praise we can receive from our guests, and the whole team will be delighted to welcome you back when you do. Warmest regards Julia C
Cristina Ascensao
12-Feb-2022
12-Feb-2022
"Excellent"
"Excellent"
Fantastic hotel in the heart of Quay Street. Friendly welcome. A clean modern hotel. If you want a base for a cracking trip this is it, Bar 1520 awaits you downstairs. Thank you Julia for arranging our trip.
Hotel response
Dear Carl, You're welcome and it's always a pleasure. I look forward to seeing you guys again next year. Warmest regards Julia
Hotel guest
10-Feb-2022
10-Feb-2022
"Excellent"
"Very good"
Recently stayed for a 21st. Arrived to a lovely note and bottle of prosecco for the occasion, which was so nice. Staff were extremely friendly, room was clean and spacious and the hotel is situated in a very accessible area however for those of you who enjoy quiet it may not be the best option for you. As for those who love food, a loud atmosphere, shopping and bars it is a great location. It is also only a ten minute walk to Salthill where you can walk the promenade, get a coffee and even go to the aquarium for the day and only a 10 minute walk back to the Hotel. It's only real flaw is the noise can continue to after 2 in the morning and that may not suit some guests. Overall, we had a very enjoyable stay.
Hotel response
Dear Chloe, Thank you so much for your lovely review. I was delighted to read that you were happy with so many aspects of your stay and in particular that you found the staff to be so friendly during your visit. The Residence Hotel is located on the famous Quay Street in the centre of Galway City. Quay Street and the surrounding areas are lively spots and although we’ve done our best to keep the noise to a minimum, there’s always going to be a party atmosphere around here at night. Please accept our apologies for any inconvenience that this may have caused to you. Looking forward to looking after you again in the future. Warm regards Julia C
Hotel guest
3-Feb-2022
3-Feb-2022
"Very good"
"Excellent"
Our stay in the hotel was phenomenal. The lady who checked us in was so lovely, friendly and welcoming. The room was beautiful and clean. We’ll definitely be back.
Hotel response
Dear Niamh, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warmest regards Julia C
Hotel guest
14-Jan-2022
14-Jan-2022
"Excellent"
"Excellent"
Had the pleasure of staying here in Jan 2022 . Right in centre of Galway . Everything in walking distance . Staff were great . A mention has to go to the barman that was on duty . I didnt get his name but he certainly made us feel most welcome!!
Hotel response
Dear Guest, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Kind regards Julia C
Hotel guest
12-Jan-2022
12-Jan-2022
"Excellent"
"Excellent"
Great Location, the loveliest staff members! Only shame was the room did not heat up great although it was absolutely freezing in Galway on that particular evening and when we went to have a nice hot bath the water in the shower went cold.
Hotel response
Dear Victoria, Thank you so much for your review. I was delighted to read that you were so happy with so many aspects of your stay and in particular that you found the staff to be so friendly during your visit. I am sorry to hear about the negatives you experienced. I have passed on your feedback to the relevant departments and we are working on amending them where possible. we will certainly be acting on the information provided to improve our guest's experience. It is only through guest feedback that we can maintain our high standards, I hope that should you return to Galway that we will have the pleasure of looking after you for a second time. Warm regards Julia C
Hotel guest
11-Jan-2022
11-Jan-2022
"Excellent"
"Excellent"
Very central, cosy hotel with great bar, great staff very pleasant and helpful nothing was too much trouble.
Hotel response
Hi Ciara, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us and should you visit Galway again, we hope that we will have the pleasure of welcoming you back to us. Warm regards Julia C
Hotel guest
23-Dec-2021
23-Dec-2021
"Excellent"
"Excellent"
Lovely stay would highly recommend
Hotel response
Dear Daniel, Thank you for your 5/5 rating. We're delighted that you enjoyed your stay with us here at The Residence Hotel and we look forward to welcoming you back to us should you visit Galway again. Warmest regards Julia C
Hotel guest
13-Dec-2021
13-Dec-2021
"Excellent"
"Excellent"
Wonderful place!
Hotel response
Dear Aglae, Thank you so much for the great, albeit succinct review. I'm delighted everything was so perfect for your stay with us and all the team here would be delighted to welcome you back any time you're in the area again. Warmest regards Julia C
Hotel guest
2-Dec-2021
2-Dec-2021
"Excellent"
"Excellent"
Yes we highly recommend this hotel. Unbeatable location, we never found it too noisy even though its over a busy pub. Lady in reception was lovely and helpful. Same of all the staff, including the cleaning lady. This is hidden gem, right in the heart of Galway City.
Hotel response
Dear John, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that our staff displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future Warm regards Julia C
Hotel guest
1-Dec-2021
1-Dec-2021
"Excellent"
"Excellent"
Brenda was so helpful, really enjoyed our stay
Hotel response
Hi Lisa, Thank you so much for the 5* review. I'm delighted to hear how great everything was during your stay in The Residence Hotel and that Brenda displayed the level of customer service on which we pride ourselves. Looking forward to looking after you again in the future. Warmest regards Julia C
Hotel guest
17-Nov-2021
17-Nov-2021
"Excellent"
"Excellent"
Lovely hotel, will definitely be returning next trip to Galway and recommending to my friends.
Hotel response
Dear Olivia, Thank you so much for your lovely review. I was delighted to read that you were so happy with every aspect of your stay and in particular that you found the staff to be so friendly during your visit. Thank you for staying with us. We are delighted that you are looking forward to returning to us as we look forward to having the pleasure of looking after you again in the very near future. Warmest regards Julia C
Hotel guest
13-Nov-2021
13-Nov-2021
"Excellent"
"Excellent"
Great hotel in the perfect location to the bars and restaurants. Even though our room faced onto the busy street we didn’t hear a thing . Rooms were modern and the beds were very comfortable. Best thing was when we checked out we had brunch instead of having breakfast at an earlier time. Would definitely stay here again staff very helpful and location was perfect for us
Hotel response
Dear Kelly, Thank you so much for the positive review! I'm delighted you enjoyed everything about our hotel - from the city-central location to the 1520 bar & restaurant and the quality of the rooms was so perfect throughout your stay. The whole team will be delighted to read your comments, and we will all certainly look forward to welcoming you back in the future. Kind regards Julia C
Hotel guest
10-Nov-2021
10-Nov-2021
"Excellent"
"Excellent"
The stay was perfect from start to finish. The room was stylish. The staff was extremely friendly and helpful.
Hotel response
Dear Craig, I am delighted that you enjoyed so many aspects of your stay here at The Residence Hotel. In particular is was great to read that you found the Team so friendly and helpful during your visit and that you found the Hotel to be so well situated, we are indeed lucky with regards to our location. Thank you for choosing to stay with us. We look forward to welcoming you back to us. Warmest regards Julia C
Hotel guest
27-Oct-2021
27-Oct-2021
"Excellent"
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