Guest Safety Information

IMPORTANT INFORMATION FOR OUR GUESTS

In light of the government guidelines we are aiming to open on Monday 20th July. Please know that the safety of your guests and our team is our first priority. 


HOW WE WILL MANAGE GUEST SAFETY

The future of travel may look different but a safe, secure stay is fundamental to deliver True Hospitality, and that will never change. As the world adjusts to new travel norms and expectations, were enhancing cleanliness and supporting your personal wellbeing throughout your stay.

GETTING OUR TEAMS BACK

We are working closely with our teams on returning to work and keeping you our guests safe in this new environment, which include:

  • Updated colleague training and certification
  • Staff temperature check at the start of shift
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary
  • Hand sanitiser and disinfecting wipes are available throughout the hotel

OUR COMMITMENT TO CLEANLINESS AND WELLBEING

We have a long-standing commitment to rigorous cleaning procedures which is now being expanded with COVID-19 protocols - many of which are already in place, and reflect the advice of the HSE and local public health authorities. You can expect to see updated procedures in every area of the hotel, which include:

RECEPTION

Reduced contact at check-in, touchless transactions, front desk screens, sanitiser stations, sanitised key-cards, paperless check-out.

GUEST ROOMS

Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols

PUBLIC SPACES FACILITIES

Additional deep cleaning of high touch surfaces, social distancing, last cleaned charts, and best practices for all public areas and facilities.

FOOD & BEVERAGE

New standards and service approach to all food and beverage offerings during your stay.

THE CONNACHT HOSPITALITY GROUP CLEAN PROMISE

We hope this gives you reassurance as you look ahead to future travel plans because when youre ready to travel again, well be ready to welcome you. On behalf of everyone at The Connacht Hospitality Group, thank you for your continued loyalty, trust and support. We look forward to welcoming you back to the Residence Hotel.

STAY SAFE!

Residence Hotel Galway  | Galway | Boutique Hotel in Galway City Centre

Located in the heart of Galway City Centre

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